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Patient Rights & Responsibilities

Patient Rights

As a patient of Palos Health, you have a right to:

  • Receive medically appropriate treatment and service, including the assessment and management of pain, consistent with the hospital’s mission and capabilities regardless of race, language, ethnicity, age, religion, physical or mental disability, source of payment, sex, sexual orientation, and gender identity or expression.
  • Respect for your cultural and personal values, beliefs and preferences.
  • Receive care and attention that is respectful and considerate of your individual needs in an environment that preserves dignity and promotes a positive self-image free from neglect; exploitation; and verbal, mental, physical and sexual abuse; and corporal punishment.
  • Privacy. All information and records related to your care are kept confidential.
  • Receive all information in a manner you understand regarding the nature of your illness, the course of treatment, risks, options and prognosis, including both anticipated and unanticipated outcomes of treatment.
  • Know the names of all physicians involved in your care as well as the individuals providing care, treatment or services.
  • Participate in decisions regarding your care. This includes your right to receive information about treatment, accept or refuse treatment, and services at end of life with the right to formulate an Advance Directive.
  • Respect and protection during research, investigation and clinical trials.
  • Have all recommended tests and treatments clearly explained prior to consent for, or refusal of, treatment.
  • Give or withhold informed consent to produce or use recordings, films, or other images for purposes other than your care.
  • Access protective and advocacy services.
  • Right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience or retaliation by staff.
  • Have religious and other spiritual services accommodated.
  • Prompt, courteous response to any reasonable request for service.
  • Have complaints reviewed by the hospital.
  • Access, request amendment to, and obtain information on disclosures of your health information, in accordance with law and regulation.
  • Leave the hospital even if your physician advises against it. If you do so, you must sign a form that relieves the hospital of responsibility for your health.
  • Have a family member, friend or other individual present with you for emotional support during the course of stay, unless deemed inappropriate by regulations.

If you feel the quality of care is not meeting your expectations, please contact the Nursing Director of the appropriate unit. The Nursing Director will attempt to resolve these issues to your satisfaction, or will refer the matter to hospital administration for review.

Patient Responsibilities

As a patient of Palos Health, it is your responsibility to:

  • Provide accurate and complete medical information needed to deliver appropriate treatment and care.
  • Participate in your care, ask questions about your treatment, medications or care when it is not understood.
  • Work with our hospital staff to establish a goal of pain relief and a plan to achieve that goal.
  • Comply with the course of treatment you and your doctor have agreed upon.
  • Submit a copy of your Advance Directive, if you have one.
  • Understand and accept the consequences that may result from refusing treatment or failing to follow the recommended course of treatment.
  • Comply with hospital regulations regarding medical care and conduct, which include visiting hours, no smoking and noise.
  • Be considerate of the rights and needs of other patients and hospital staff.
  • Submit all necessary information to ensure processing of hospital bills, make payment arrangements when necessary, and obtain pre-certification from your insurance company for services.