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Visiting Guidelines

Visitor policies are in place to help ensure a safe, trusted and comfortable care environment for all patients, visitors, physicians and staff.

Diagnostic Testing, Outpatient Areas and Immediate Care Center

  • One companion is permitted in outpatient departments, diagnostic testing areas and at Northwestern Medicine Orland Park Immediate Care Center.
  • Exceptions may be made at the discretion of the clinical care team. Exceptions include:
    • Patients under the age of 18 (limited to two companions age 18 and older)
    • Patients requiring transportation home after an outpatient visit (limited to one companion)
    • Patients with disabilities who require reasonable accommodation for assistance (limited to one companion age 18 or older)

Inpatient and Emergency Department

  • Visiting hours are from 10 a.m. to 8 p.m.
  • Two visitors at a time may be in a patient's private room during visiting hours for inpatients not being treated for COVID-19. Visitation may be restricted based on the condition of the patient. 
  • Inpatient waiting rooms are open with physician distancing and masking requirements in place. 
  • Visitors must check in at the front desk, be screened for COVID-19 and wear a visitor badge indicating that they have been screened.
  • No visitors are allowed for patients being evaluated for COVID-19 until a COVID-19 infection is ruled out.
  • Visitors must wear a mask issued by Northwestern Medicine at all times, including in the patient’s room. Visitors are not permitted to eat or drink in patient rooms, as it would require periodic unmasking. Visitors who do not comply with the masking policy may be asked to leave. Visitors may eat and drink in the Woodland Café during the following visitor hours.
    • Monday through Friday, 6:30 a.m. to 10 a.m. and 10:30 a.m. to 7 p.m.
    • Saturday and Sunday, 8 a.m. to 10 a.m. and 11 a.m. to 7 p.m.
  • All visitors must be 18 or older.
  • Hand sanitizer is available throughout our facility; please use it regularly during your visits. Be sure to use sanitizer before and after entering a patient’s room.
  • Please refrain from visiting if you are experiencing flu-like symptoms, such as a fever or cough.

Certain patient care areas are unique in regards to visitors.

Emergency Department
Patients in the emergency department who are not being treated or tested for COVID-19 may have one visitor. To meet physical distancing requirements in the waiting room, visitors may be asked to wait in a public lobby or in their car until the patient is in an exam room. 

Intensive Care and Cardiovascular Units
One visitor is allowed in the patient room at a time during the visiting hours from 11 a.m. to 7 p.m.

Behavioral Health
Patients in our Behavioral Health Unit are allowed one visitor between 6 and 8 p.m.

Patients in labor
 may have two support people, one of whom may be a doula, in their delivery room. Two visitors at a time are allowed during visiting hours for patients who are postpartum.

For patients in delivery who test positive for COVID-19, a partner who is asymptomatic may accompany the mother with no COVID-19 test required. The partner will be required to eat and isolate in the patient’s room, and to wear a mask at all times, even while sleeping. If the partner is symptomatic, they will be asked to stay home.

Outside of designated visiting hours, visitors are not allowed, with the following exceptions:

  • Patients under the age of 18 may have one visitor.
  • Postpartum patients may have one visitor.
  • Patients in need of a compassionate exception, including those desiring pastoral care visits and those at the end of life, may have more than two visitors, at the discretion of the clinical care team.
  • Patients with disabilities who require a reasonable accommodation for assistance may have two support persons, one at a time.

There may be situations where exceptions will need to be made; arrangements may be made by the nursing units.

These visitor policies are subject to change at any time.